Zendesk

Klaus QA AI

Find extreme interactions, analyze, give feedback to agents, take control of quality

Sunshine Conversations: Enterprise

Sunshine Conversations enables businesses to create personalized, multi channel messaging experiences and integrate seamlessly with existing systems through a unified API

Sunshine Conversations: Premier

Sunshine Conversations Premier offers higher user and message limits, more supported channels, advanced SLAs, and onboarding services for businesses needing greater scale and support.

Sunshine Conversations: Premium

Sunshine Conversations Premium offers expanded user and message limits, more channels, sub-accounts, advanced SLAs, and onboarding ideal for growing businesses needing more scale.

Sunshine Platform

Sunshine platform was built to help create the best customer experiences.

Svcs: Growth Launch Package

Designed for small teams with simple use cases on a Team or Growth Suite plan. This is the guidance teams need to configure & launch Zendesk

Zendesk AI

Zendesk AI is built on billions of real customer service interactions that helps with personalized support.

Zendesk Chat: Enterprise

Zendesk Chat Enterprise offers advanced features like unlimited departments, proactive messaging, real-time monitoring, customizable branding, and 24/7 support, tailored for businesses needing comprehensive live chat.

Zendesk Chat: Professional

Zendesk Chat Professional enhances customer support with features like unlimited concurrent chats, proactive messaging, rich media sharing, real time visitor monitoring, and customizable branding.

Zendesk Explore: Enterprise

Zendesk Explore Enterprise allows businesses to analyze real-time data, track trends, and share insights across teams to improve customer experience and support decision making.

Zendesk Explore: Professional

Zendesk Explore Professional offers advanced analytics, customizable dashboards, and forecasting tools to help businesses enhance customer experience through actionable, data driven insights.

Zendesk Guide: Enterprise

Zendesk Guide Enterprise is an advanced knowledge management solution designed for large teams, offering AI powered content creation, collaboration tools, and customizable help centers to enhance self service experiences.

Zendesk Guide: Professional

​Zendesk Guide Professional offers advanced knowledge features and customization options to enhance self service support.

Zendesk Suite: Enterprise

Zendesk Suite: Enterprise provides advanced features like custom permissions, agent workspaces, branding, real-time reports, and a sandbox environment for testing to meet enterprise level needs.

Zendesk Suite: Enterprise Plus

Zendesk Suite: Enterprise Plus is designed for large-scale businesses, offering advanced features to enhance support, streamline workflows, and scale operations while ensuring continuity and reliability.

Zendesk Suite: Growth

Zendesk Suite: Growth offers multiple help centers, AI powered answers, skill based routing, light agents, and a self service portal, helping businesses optimize their support operations.

Zendesk Suite: Professional

Zendesk Suite: Professional delivers advanced features for growing teams, including AI-powered responses, community forums, custom reporting, SLA management, and enhanced collaboration tools.

Zendesk Support: Enterprise

Support Enterprise: Scale support with skills based routing, custom roles, and permissions for optimized workflows.

Zendesk Support: Professional

Support Professional: Improve satisfaction with automated feedback, CSAT, SLA, and multilingual support.

Zendesk Support: Team

Support Team: Consolidate customer issues in one place with conversation history, reporting, and AI agents for faster support.

Zendesk Tymeshift: Tymeshift Enterprise

Zendesk WFM offers AI-driven tools for agent scheduling, forecasting, and performance analytics, enhancing customer support operations.

Zendesk Tymeshift: Tymeshift Professional

Zendesk WFM offers AI-driven tools for agent scheduling, forecasting, and performance analytics, enhancing customer support operations.

Zendesk Voice

Zendesk Voice is a secure communication platform that provides customers with reliable voice services to ensure their data and conversations are protected from online attacks. It also offers advanced security measures such as Cloudflare Ray ID and IP Click to reveal to ensure optimal performance and security.

Zendesk for Sales: Sell Enterprise

For multi-department sales teams or teams with advanced needs. Gain enterprise-level features to deliver best-in-class sales experiences.

Zendesk for Sales: Sell Growth

For growing sales teams. Manage the complete sales process with a full set of sales tools featuring advanced forecasting and analytics.

Zendesk for Sales: Sell Professional

For scaling sales teams. Increase efficiency with task automation, lead and deal scoring, and advanced permissions and roles.

Zendesk for Sales: Sell Team

For sales teams that are just starting out. Get sales essentials to track and organize leads, contacts, and deals in one place.

Zendesk for Service: Suite Enterpise Plus

A comprehensive solution that meets all enterprise needs.

Zendesk for Service: Suite Enterprise

Deliver personalized experiences at scale with AI powered content cues and custom roles and permissions.

Zendesk for Service: Suite Growth

Boost efficiency and deliver quality service at scale with enhanced self service and automation capabilities.

Zendesk for Service: Suite Professional

Optimize your operations with powerful collaboration tools, skills based ticket routing, and analytics.

Zendesk for Service: Suite Team

Deliver seamless, conversational service with out of the box tools that are quick to set up.