Want instant access to real pricing data for 20k software products?

Vendr's purple icon logo

Decagon AI

Decagon creates generative AI for building customer service agents that work much more like humans

|Visit decagon.ai

How much does Decagon AI cost?

Decagon AI offers a unique pricing model that diverges from traditional SaaS pricing structures, focusing on the usage of their AI agents rather than the number of seats. Their primary pricing options are per-conversation and per-resolution, catering to different customer needs and preferences. Per-conversation pricing is structured to provide a clear, predictable cost directly correlating with the volume of customer interactions, making it especially appealing to businesses looking to maintain budgetary control and avoid unexpected charges. This model encourages transparency and straightforward billing, eliminating the confusion often associated with outcome-based pricing models that can lead to disputes over how success is measured.On the other hand, per-resolution pricing tends to be higher but offers a financial incentive for organizations that value complete resolutions over partial interactions. This tiered structure allows for flexibility where larger commitments can result in lower per-interaction costs. It's essential to leverage this flexibility in negotiations to seek better rates depending on expected conversation volumes and resolution commitments. Customers have reported a significant preference for the per-conversation model due its predictability and alignment with their operational needs, which is a key aspect to emphasize during discussions with Decagon.
See detailed pricing for your specific purchase

AI Quote Analysis

Upload your quote to check if you’re getting a fair price, under 2 minutes and completely free.Chart showing an example of a price range
Chart showing an example of a price range
How does Decagon AI price and package their products?
View pricing on Decagon AI's website
Product: 
Per-Conversation Pricing
Variable based on volumePayment TermsMonthlyPopular FeaturesHigh resolution rates and customer satisfaction

Negotiating with Decagon AI

Negotiation Tips

This tactic involves presenting competitors' quotes or offers as leverage during negotiations with Decagon AI. Highlight any significant price differences or value adds from alternative vendors, urging Decagon to match or beat those offers in order to retain your business. Ensure to communicate that a competitor has provided a compelling offer that necessitates a better deal from Decagon.
Emphasize to Decagon that your company prefers to remove any auto-renewal provisions in contracts. This approach provides you with flexibility to evaluate the contract's performance without being locked in automatically and fosters a more favorable negotiation environment. It's particularly important if past relationships have indicated a need for more cautious partnership terms.
In light of Decagon's services, make it clear that you weren't anticipating any annual uplift in costs. Point to examples of competitors who may have offered stable pricing during renewals and request to have any uplift removed. This non-traditional ask can help in negotiations to maintain budget stability while addressing performance expectations.
Suggest to Decagon that you're willing to act as a reference or participate in a case study as part of the negotiation. This could provide significant marketing value for them and thus could be leveraged to negotiate a better pricing structure in exchange. Make it clear that this commitment is contingent on reaching favorable agreement terms.
Should Decagon require an upgrade for enhanced security features that weren't budgeted, leverage the fact that many suppliers offer such features at no premium cost. Use this leverage to negotiate down the cost of necessary upgrades to meet your security needs. Point out that budget constraints exist for unanticipated upgrades.

Considerations when buying Decagon AI

OwnershipDecagon AI
Fiscal year endDecember
Best months to buyJanuary, February, March
Payment TermsNet 30, Net 60
Upgrades/downgradesYes, Decagon AI offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $50k.

Additional Info

What is Decagon AI?

Decagon creates generative AI for building customer service agents that work much more like humans
Decagon AI's 1 Product
Decagon AI Support Agent
Your complete solution for the AI era. Faster. Cheaper. Smarter.
Think we got something wrong? Let’s make it right — contact us at support@vendr.com

About Vendr

How can Vendr help me?

Vendr guarantees a low cost for software, no sales calls needed.

Vendr FAQs