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Forethought Technologies

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.

|Visit forethought.ai

How much does Forethought Technologies cost?

When negotiating with Forethought Technologies, focus on their diverse range of products and services that cater to various customer needs. They offer different tiers such as Basic, Professional, and Enterprise, each providing incremental features aimed at enhancing customer support through AI. Understanding the specifics of each package will allow you to negotiate effectively based on your requirements.The pricing model for Forethought is not publicly listed, but they encourage potential customers to get a quote based on their unique needs and usage volume. This indicates that there may be room for negotiation on the final price, especially if you can demonstrate your potential usage volume or express interest in additional services or add-ons such as Advanced Security or Analytics API. Additionally, emphasizing your willingness to engage with their Proof of Value (POV) program may lead to better pricing options.It's important to recognize that they have a history of providing substantial savings for customers, with an average savings percentage of 22.4%. This can serve as a leverage point during negotiations, as you can inquire about similar discounts or incentives based on your estimated contract value or total spend.
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How does Forethought Technologies price and package their products?
View pricing on Forethought Technologies's website
Product: 
Basic
Get QuotePayment TermsAnnualPopular FeaturesAI agent for chat, Insights highlights customer behavior.

Negotiating with Forethought Technologies

Negotiation Tips

Address overage fees during the renewal or negotiation process. Highlight the original agreement and precedents set with other suppliers that may provide a more favorable fee structure. When discussing overages, always reference existing usage and indicate that growth should be rewarded, not penalized.
Emphasize the necessity of removing auto-renewal clauses in the contract. Explain that internal finance or legal requirements mandate an option to review and re-evaluate contracts annually, particularly when making new purchases or renewing existing agreements. Stress that this should not create barriers and can facilitate smoother negotiations.
Focus on scaling and growth to negotiate better per-user pricing. Define how the company's increasing demand necessitates economies of scale. Make it clear that the current pricing structure should reward the anticipated growth, thereby driving down costs for additional seats or features.
Insist on the removal of any proposed price uplifts during renewal processes, particularly if your company's usage has remained stable or decreased. Stress that the annual budget does not allow for unanticipated uplifts and that most partners reward contracted growth rather than penalize it.
Utilize competitive pricing from other vendors as leverage during negotiations. Present concrete bids that highlight differences, making it clear that cost is a deciding factor. Stress that this evaluation is driven by finance's constraint and is critical to proceeding with Forethought.

Considerations when buying Forethought Technologies

OwnershipPrivate
Fiscal year endDecember
Best months to buyJanuary, June
Payment TermsNet 30, Net 60
Upgrades/downgradesYes, Forethought Technologies offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $1m.

Additional Info

What is Forethought Technologies?

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.
Forethought Technologies's 4 Product
Forethought Discover
Intelligent insights and recommendations improve performance and drive growth.
Forethought Solve
Solve is an easy-to-deploy AI agent that works across chat and email
Forethought Technologies
Forethought Technologies helps leverage human-centered AI to transform your customer service experience. It resolves cases faster, predicts and prioritizes tickets, and assists support agents.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests
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