Vitally is a Customer Success platform that provides analytics, alerts, automation, and engagement tools to help high-growth companies provide personalized Customer Success at scale.

Intended for teams executing white glove, 1-1 Customer Success.

Built for teams that need to balance their needs and resources to deliver High-Touch experiences to a subset of customers, while also providing Low-Touch experiences to another set of customers.

Built for businesses that operate a Product-Led Growth (PLG) strategy, where there are a high number of customers to the number of Customer Success Managers.

