Rootly

Incident Response: Essentials

Designed for startups and growing teams looking to establish structured, reliable incident management. It provides core features such as Slack-native incident creation, templated workflows, and access to 70+ integrations, including ticketing and documentation tools. Essentials helps teams manage on-call escalations, coordinate response roles, and streamline post-incident reviews without overwhelming complexity. Built for ease of use, this plan includes onboarding support and guided best practices to help teams quickly operationalize their incident response process and improve mean time to resolution (MTTR).

Incident Response: Scale

Built for large, fast-moving organizations that require advanced automation, security, and customization in their incident management processes. It offers unlimited workflow automation, dynamic incident forms, and powerful integrations with tools like Jira, Confluence, and Zoom. This tier supports enterprise-grade features including multi-organization setup, granular role-based access control (RBAC), SCIM provisioning, audit logs, and sandbox environments. With access to Rootly AI and advanced analytics, teams can drive continuous improvement through detailed postmortem insights. The Scale tier includes dedicated support, 24/7 global coverage, and a customer success team to ensure operational resilience across complex infrastructures.

On-Call

Scheduling and alerting solution for engineering teams managing critical systems. It enables teams to define schedules, escalation policies, and alert routing across time zones. Features include live call routing, alert grouping, overrides, and shadows, all within an intuitive UI. It integrates seamlessly with popular observability tools and ties directly into Rootly’s incident workflows, making on-call responsibilities part of a cohesive incident management ecosystem. With a pay calculator, heartbeat monitoring, and team-level customization, Rootly On-Call simplifies coverage planning while improving alert reliability and engineer experience.