About NiCE
NiCE Overview
NiCE offers a unified, cloud-native AI platform for customer experience—powering contact center automation, intelligent workflows, and seamless omnichannel engagement.
NiCE's 7 Products
Delivers full analytics and insights across voice, text, and digital: sentiment analysis, root‑cause detection, customer feedback capture, and omnichannel dashboards.
Adds AI-driven forecasting, scheduling, mobile task approvals, adherence insights, and performance analytics on top of Essential Suite capabilities.
Delivers omnichannel digital-only support across 30+ platforms with unified admin, dashboards, and digital recording—all cloud-native for seamless customer self‑service.
Includes Omnichannel features plus screen recording, quality management tools (evaluation, coaching, calibrations), and dedicated supervisor dashboards for enhanced oversight.
Blends digital and voice into a single queue managed via a unified admin console. Supports cross-channel capture, dashboards, and supervision for seamless agent workflows.
Boosts automation with AI-powered summaries, agent augmentation, sentiment targeting, AI routing, and real-time coaching—all on a single, proactive CX platform.
Powers voice-based CX with multi-tenant cloud deployment, IVR self-service, call routing, dashboards, and full voice recording—optimized for call center efficiency.
About Vendr
How can Vendr help me?
Vendr guarantees a low cost for software, no sales calls needed.
Vendr FAQs
AI Quote Analysis
Upload your quote to check if you’re getting a fair price, under 2 minutes and completely free.