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User Interviews

With User Interviews, it’s simple to run high-quality research with your target audience. Get on-demand access to our panel of over 5 million research participants and target professional segments, demographic groups, consumer behavior, or any niche audience you’re looking for.

|Visit userinterviews.com

How much does User Interviews cost?

User Interviews offers a participant recruiting solution with three main pricing tiers: Pay As You Go, Essential, and Custom. The Pay As You Go plan charges $49 per session for occasional research needs, while the Essential plan provides discounts for bulk session purchases, saving users up to 27% on annual billing. The Custom plan is tailored for teams conducting a high volume of research, starting from 250 sessions with negotiable contract terms.Additionally, User Interviews provides a Research Hub with automation features for managing participant interactions and recruitment workflows. Pricing tiers include Workflow, CRM, and Premium, each designed to cater to different research needs. They also offer various add-ons such as Premium screening, Document signing, and Single Sign-On (SSO) for enhanced functionality.
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How does User Interviews price and package their products?
View pricing on User Interviews's website
Product: 
Pay As You Go
$49/sessionPayment TermsannuallyPopular FeaturesAudience features: 5+ million participants, rich targeting, quality guaranteeAdd-OnsAdvanced B2B targeting (+$45/session)

Negotiating with User Interviews

Negotiation Tips

Introduce competitive pricing to leverage for a better deal. By communicating that another vendor has cheaper pricing or better value, you can negotiate from a position of strength. Present the specifics of the competitor's offer to emphasize your budget constraints and need for a better price.
When negotiating a plan that anticipates user growth, emphasize that your growing user base should lead to lower per-user rates. This could result in overall cost savings as you scale and ensure that pricing remains competitive and reflects your increase in usage.
Request to waive overage fees in exchange for committing to an early or extended contract term. Highlight that you want to avoid unexpected costs that could impact your budget negatively as your usage increases.
Negotiate to eliminate auto-renewal clauses in your contract. Such clauses can lock you into unfavorable terms in future years, and removal is often seen favorably by providers as it maintains your negotiation leverage for future contracts.
Offer to serve as a case study participant or reference in exchange for better pricing or terms. This can be a valuable marketing tool for the supplier, and leveraging it can help you secure a better deal.

Considerations when buying User Interviews

OwnershipUser Interviews is a private company.
Fiscal year endDecember 31
Best months to buyDecember, January, June
Payment TermsAnnual billing, Pay per session
Upgrades/downgradesYes, User Interviews offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $20k.

Additional Info

What is User Interviews?

With User Interviews, it’s simple to run high-quality research with your target audience. Get on-demand access to our panel of over 5 million research participants and target professional segments, demographic groups, consumer behavior, or any niche audience you’re looking for.
User Interviews's 8 Product
Research Hub: Workflow
Workflow automation for teams to run fast, professional user research.
Research Hub: CRM
Panel software and advanced automation for teams doing user research at scale.
Research Hub: Premium

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests
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