ServiceNow

Cloud Observability

Delivers unified monitoring of metrics, logs, and traces for cloud-native and traditional applications. Built on the Now Platform, it helps teams rapidly detect, analyze, and resolve issues, providing deep telemetry, automated insights, and seamless integration with workflows to improve service reliability and performance.

Customer Service Management (CSM): Enterprise

Customer Service Management enhances support with AI-driven workflows, empowering agents, automating tasks, and accelerating issue resolution for superior customer experiences.​

Customer Service Management (CSM): Professional

Professional delivers Case Management, Omnichannel Support, and AI-driven Workflows—perfect for customer support teams.

Customer Service Management (CSM): Standard

Standard delivers case management, self-service portal, and basic workflow automation—perfect for service desks.

Field Service Management: Enterprise

Reduces field service costs and boosts efficiency by streamlining operations, optimizing scheduling and dispatch, and accelerating technician productivity with AI.

Field Service Management: Professional

Professional delivers workflow automation, AI-driven scheduling, and mobile technician support—perfect for field service teams.

Field Service Management: Standard

Standard delivers incident management, work order management, and scheduler & dispatch—perfect for field service teams.

HR Service Delivery: Enterprise

HR Service Delivery streamlines HR processes, offering employees instant answers, guidance, and fast issue resolution through AI-powered workflows.

HR Service Delivery: Professional

Professional delivers case and knowledge management, AI-powered search, and workflow automation—perfect for HR teams.

Hardware Asset Management (HAM): Professional

Hardware Asset Management (HAM) streamlines the tracking and management of hardware assets throughout their lifecycle, enhancing visibility, reducing costs, and automating processes.

Hardware Asset Management (HAM): Professional Plus

Hardware asset management for tracking and optimizing device lifecycles, with AI assistants, Service Graph connectors, automated inventory, and contract oversight.

IT Service Management (ITSM): Enterprise

Delivers resilient IT services and enhances team productivity. Uses AI and machine learning to resolve issues swiftly and accelerate innovation.

IT Service Management (ITSM): Professional

Delivers resilient IT services and enhances team productivity. Uses AI and machine learning to resolve issues swiftly and accelerate innovation.

IT Service Management (ITSM): Standard

Delivers resilient IT services and enhances team productivity. Uses AI and machine learning to resolve issues swiftly and accelerate innovation.

Integrated Risk Management (IRM): Enterprise

An enterprise resilience solution offering unlimited compliance requests and workflows, automated risk assessments, risk-event and loss workflows, and ORX integration for financial-services operational risk.

Integrated Risk Management (IRM): Professional

A risk automation platform that adds AI-driven workflows: virtual agent support, continuous authorization and monitoring, predictive intelligence, regulatory change management, and operational resilience tools.

Integrated Risk Management (IRM): Standard

An integrated risk and compliance platform that centralizes policies, controls, risk assessments, audit workflows, and performance analytics; includes use-case accelerators for common frameworks.

Integration Hub: Enterprise

Integration Hub streamlines enterprise workflows by connecting systems, automating processes, and enabling seamless data exchange across platforms.​

Integration Hub: Professional

Integration Hub streamlines enterprise workflows by connecting systems, automating processes, and enabling seamless data exchange across platforms.

Integration Hub: Starter

Integration Hub streamlines enterprise workflows by connecting systems, automating processes, and enabling seamless data exchange across platforms.

Legal Service Delivery

Legal Service Delivery delivers automated request intake, contract workflow automation, and legal matter management—perfect for in-house legal teams.

Retail Service Management

Streamlines retail operations by connecting stores, teams, and headquarters with AI-powered workflows. It enhances customer experiences, automates issue resolution, and provides agents with real-time insights for faster, more efficient service delivery.

Sales and Order Management

Sales and Order Management delivers Opportunity Management, Quote Management, and Order Management Workspace—perfect for sales operations and fulfillment teams.

Security Operations: Enterprise

Enterprise delivers Business Process Modeling, Application Portfolio Management, and Integration with CMDB—perfect for IT and business architects.

Security Operations: Standard

Standard delivers incident management, change management, and problem management—perfect for mid-market and large IT and security teams.

Software Asset Management: Enterprise

Software Asset Management (SAM) automates license tracking, optimizes software usage, ensures compliance, and reduces costs through a unified platform with AI-driven insights.

Software Asset Management: Professional

Professional delivers automated license tracking, software usage optimization, and compliance auditing—perfect for IT asset managers.

Strategic Portfolio Management: Professional

Professional delivers 360º dashboards & reports, resource management, and AI-powered forecasting—perfect for portfolio managers and PMOs.

Strategic Portfolio Management: Standard

Consolidate work and align it on an AI-driven cloud platform to connect strategy with delivery, gain 360º visibility, and accelerate value across the organization with confidence.

Technology Provider Service Management (TPSM): Professional

Adds advanced features like SLA management, reporting, and integrations, helping providers scale services and boost efficiency.

Workplace Service Delivery: Enterprise

Workplace Service Delivery enables employees to reserve, navigate, and request services for any space while optimizing operations through smart building integrations, improved space planning, and efficient facilities management.

Workplace Service Delivery: Professional

Workplace Service Delivery enables employees to reserve, navigate, and request services for any space while optimizing operations through smart building integrations, improved space planning, and efficient facilities management.

 IT Operations Management (ITOM): AIOps Enterprise

AIOps delivers alert automation, event correlation, and metric anomaly detection—perfect for IT operations teams.

 IT Operations Management (ITOM): AIOps Professional

AIOps Professional delivers Predictive Incident Detection, AI-based Alert Grouping, and Automated Remediation—perfect for IT operations teams.

 IT Operations Management (ITOM): Visibility

Visibility delivers multicloud discovery (AWS/Azure/GCP), service mapping, and real-time CMDB synchronization—perfect for IT operations teams.