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About Salesforce
Salesforce Overview
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Salesforce's 70 Products
Get native analytics for Salesforce with CRM Analytics. Take data-driven action with visual insights, AI-powered predictions, and out-of-the-box user experiences, dashboards, and KPIs for every industry and role—built directly into your CRM.
Build your community
Privacy Center is a suite of data management tools designed to manage components of data privacy law such as the General Data Protection Regulation (GDPR).
Salesforce Data Storage is a powerful cloud-based solution that enables businesses to securely store and access their data. It provides a secure and reliable way to manage customer data, allowing businesses to grow and succeed.
Reach customers across every digital channel
Einstein can handle terabytes of disconnected data, gives you the freedom to choose your AI models, and connects directly into the flow of work, all while maintaining customer trust.
Event Monitoring is a comprehensive solution that enables users to protect their environment with performance, security, and usage data, as well as providing features such as field audit trail, platform encryption, field-level encryption, probabilistic or deterministic encryption, full lifecycle control, event detail insight, transaction security, and extended field retention with custom policies.
Use Salesforce Metadata API to define a field history retention policy for the fields that have history tracking enabled. Then use REST API, SOAP API, and Tooling API to work with your archived data. For information about enabling Field Audit Trail, contact your Salesforce representative. Field history is copied from the History related list into the FieldHistoryArchive big object. To specify Field Audit Trail retention policies for the objects that you want to archive, define a HistoryRetentionPolicy for your related history lists, such as Account History. Then, deploy your policy by using Metadata API. You can update the retention policy on an object as often as needed. With Field Audit Trail, you can track up to 60 fields per object, and Salesforce retains archived field history data until you delete it. You can delete data that falls outside of your policy window. Without Field Audit Trail, you can track only up to 20 fields per object.
Welcome to the bold new future of enterprise AI, powered by the Salesforce Platform. Build every agent and every cloud quickly and safely on one unified metadata platform that integrates your enterprise data, AI, security and privacy, analytics, automation, integration, and low code development capabilities. Empower employees and deliver better customer experiences when you build, customize, and secure your Agentforce and Customer 360 on Salesforce. Your future as a service.
Heroku is a cloud application platform that provides developers with the tools to quickly and easily build, manage, and scale apps. It offers a rich ecosystem of pre-integrated extensions and services, as well as support for multiple languages, so teams of all sizes can deploy their apps with ease.
Add sales cadence fields to task reports and take advantage of new email send limits. The High Velocity Sales app will soon change its name to Sales Engagement, and is now included by default in Unlimited and Performance editions. The HVS permission set names are also changed in Unlimited and Performance editions.
Use high-volume platform events to publish and process millions of events efficiently. Receive notifications in real time, and use an event-driven programming model to automate your processes and integrate your apps with external business processes. With high-volume platform events, your apps scale better than with standard-volume events, and you can retrieve retained event messages for up to three days. High-volume platform events are now the default event type for new event definitions.
Salesforce Journey Builder lets you better understand your customers, trigger activities based on their unique actions and align your messaging across channels.
Lightning Sales Cloud is a revolutionary new CRM and sales software that uses AI and automation to help businesses uncover insights, predict outcomes, and automate tasks. It also helps to boost productivity, optimize operations, and build apps fast.
Salesforce Marketing Cloud Account Engagement provides powerful marketing automation tools to help businesses grow faster and maximize their marketing ROI.
Marketing Cloud Advertising helps you engage and advertise to your customers and prospects. Use it to coordinate campaigns with social, mobile, sales, and customer service efforts and enhance your email marketing goals with advertising. You can engage with existing customers, find new prospects with lookalikes, and re-engage inactive users within the customer journey across digital advertising. Note
Optimize spend and customer engagement with an intelligent marketing analytics platform. Unify performance data, automate reporting, and identify cost-saving and performance optimization opportunities with AI insights.
With Marketing Cloud Personalization (formerly Interaction Studio), you can visualize, track, and manage customer experiences with real-time interaction management. Use the customer experience to drive valuable engagement at the right moment and just the way your audience prefers. Personalization enhances the power of Marketing Cloud Engagement with expanded real-time personalization
IT teams are too bogged down with routine requests. MuleSoft automates routine work and integrates systems to free up time and move your company forward.
Pardot is a marketing cloud account engagement platform that helps drive efficient growth with marketing and sales alignment. It enables companies to deliver personalized moments automatically with relevant content and accelerate deal velocity with artificial intelligence and engagement insights.
The Salesforce Partner Program helps consultants, software vendors, resellers, and managed service providers connect with customers in a whole new way. Whether you are building or expanding your business the Salesforce Partner Program provides access to benefits and tools to grow your practice, drive demand, and develop skills to deliver customer success.
Protect your data—and your bottom line.
The Premier Success Plan helps you start strong and discover new ways to get more value from Salesforce every day with personalized programs, expert guidance, and expedited support.*
The Private Domain product applies DKIM, SPF and DMARC authentication to your Marketing Cloud sending domain.
Assign a unique IP address to your account and manage your own sending reputation in Email Studio. When your send volume is high enough that your sending reputation is hard to control in a shared IP pool, consider using a dedicated IP address.
Quip is an easy-to-use platform for Salesforce customers that allows them to transform processes like Account Planning, Mutual Close Plans, and Qualification Notes. It helps teams collaborate in real-time with embedded documents, live Salesforce data, and built-in chat features.
Drive predictable revenue with analytics and AI for organizations with Sales or Industry Clouds.
Unify the revenue lifecycle with product catalog, pricing, transaction management, and more on the #1 AI CRM.
Create and send engaging messages using templates in Marketing Cloud Engagement. MMS is only available in the United States.
Salesforce certificates and key pairs are used for signatures that verify a request is coming from your organization. They are used for authenticated SSL communications with an external website, or when using your organization as an Identity Provider. You only need to generate a Salesforce certificate and key pair if you're working with an external website that wants verification that a request is coming from a Salesforce organization.
Speed up revenue with Sales Cloud – your complete growth platform and the #1 AI CRM for sales.
Sales Cloud - Enterprise Edition is a powerful CRM solution from Salesforce that helps businesses close more deals and drive growth. It offers features such as AI, data, and customer success workshops to help businesses save time and lower costs.
Supercharge your team’s sales productivity at every step of the sales process with key predictions, intelligent recommendations, and timely automation. Sales Cloud Einstein is your own data science department that learns from your team’s sales activities and CRM data. Einstein helps you identify the best leads, convert opportunities more efficiently, and retain customers with ease. Sales Cloud Einstein also includes the Sales Analytics app and Inbox.
Use Sales Dialer to access telephony features without ever leaving Salesforce. Make and receive calls, add call notes, and log call information with ease. It just takes a single click from phone number fields in Lightning Experience, such as numbers on contacts, leads, and list views.
Reach the best leads, intelligently convert leads, and create new opportunities in one seamless workspace.
Salesforce is an enterprise cloud computing company and CRM provider offering business software solutions on a subscription basis. They bring companies and customers together on the world's #1 CRM, providing solutions to modernize businesses, save time...
Salesforce Analytics Cloud is a powerful data visualization and self-service BI software that helps everyone in your company find data-driven insights and take action quickly. With its mobile-first design and connected applications, it's the perfect tool for exploring data and taking action from any device.
Salesforce Billing is a revenue cycle management software that enables businesses to efficiently sell and manage their finances in one platform.
Salesforce CPQ Configure, price, and quote all on one integrated platform for faster selling.
Salesforce CRM is the world's leading CRM technology that helps organizations build and grow relationships with customers and prospects across the entire customer lifecycle. It provides teams with actionable insights from data, enabling them to attract prospects and retain loyal customers.
Salesforce CRM Dashboards provide a powerful and customizable way to keep track of your organization's performance. They offer real-time insights into key metrics, helping you make data-driven decisions to drive success.
Salesforce Connect provides seamless integration of data across system boundaries by letting your users view, search, and modify data that’s stored outside your Salesforce org. For example, perhaps you have data that’s stored on premises in an enterprise resource planning (ERP) system. Instead of copying the data into your org, you can use external objects to access the data in real time via web service callouts.
Automate Contract Lifecycle Management on the #1 AI CRM.
Data Mask is a powerful data security resource for Salesforce admins and developers. Instead of manually securing data and access for sandbox orgs, admins can use Data Mask to automatically mask the data in a sandbox. Data Mask enables admins and developers to mask sensitive data in sandboxes such as personally identifiable information (PII) or sales revenue.
Salesforce Data Quality Analysis Dashboards provide powerful insights into your data quality, enabling you to identify and resolve data issues quickly and easily. With these dashboards, you can monitor data quality trends in real-time and take proactive steps to ensure data accuracy.
Salesforce Data Studio is a powerful CRM software designed to help businesses grow by finding and keeping customers. It is the world's first intelligent CRM, and provides features such as marketing automation and cloud computing.
Salesforce Einstein is an Artificial Intelligence technology that provides companies with personalized experiences, automated customer service, and AI-powered insights to help them boost productivity and grow their business.
Salesforce Einstein Analytics Platform provides intelligent recommendations and out-of-the-box dashboards to help customer-facing teams make faster decisions and collaborate confidently. It also offers tools to integrate external data with Salesforce data for a holistic view of customers.
Salesforce Environments is a world-leading intelligent CRM platform that helps businesses grow and keep customers. It offers a comprehensive suite of cloud computing, customer success, and marketing automation software products to help you reach your business goals.
Get on the road to faster sales and happier customers with the world’s #1 CRM.
Salesforce Financial Services Cloud is a market-leading CRM built to help financial services firms increase business agility with automation and reduce risk with built-in regulatory compliance. It is also deeply customizable, providing personalized financial engagement at scale.
Salesforce GovGrants is an intelligent CRM that provides a path to business growth. It helps organizations to win and keep customers with its powerful suite of cloud-based products.
Salesforce Health Cloud is an enterprise CRM platform designed to help healthcare providers, payers, pharma, and medtech organizations deliver personalized, equitable care and automate health business operations. It combines clinical and non-clinical customer data to drive efficiencies in health, scale customer-first health experiences, and power sales and service excellence.
Inbox features increases sales reps’ productivity on every email message, whether they’re on the go or at their desk.
Salesforce Knowledge is an AI-powered customer service solution that helps businesses connect with customers in a more meaningful way. It offers a suite of products to help businesses lower costs, save time, and grow their customer base.
Salesforce Lightning is an innovative platform designed to streamline the app development process, allowing businesses to build, test and deploy customer-facing apps quickly and securely. It also offers powerful low-code and click-to-code tools to help developers create custom apps with ease.
Salesforce Lightning Dialer is an outbound calling product that offers an efficient way to communicate with prospects and customers. It also includes features such as click to dial, note taking during calls, and local presence for US dialing to US numbers.
Salesforce Maps is the best sales mapping software that allows users to visualize Salesforce and market data on a map interface to make smarter decisions and streamline field execution.
Salesforce Marketing Cloud is a digital marketing platform that helps businesses build lasting relationships with customers by leveraging AI-infused campaigns across the customer lifecycle. It also provides marketers with a single source of truth to unify customer data and automate real-time personalization.
Salesforce Marketing Cloud Personalization provides personalized content and offers across every channel, with Einstein AI driving next-best customer offers in real time.
Salesforce Platform is a custom application development software that helps businesses accelerate Salesforce development, increase developer efficiency, and save on IT costs. It also offers industry-leading security, privacy, and governance tools to protect data and satisfy regulatory compliance.
Salesforce Sales Analytics is an intelligent CRM solution that helps businesses grow by providing insight into customer behavior and trends. It offers powerful analytics capabilities to help businesses make informed decisions and maximize their success.
Salesforce Sandbox provides a secure environment to build, test, and deploy customizations to the Salesforce Platform, allowing customers to reduce IT costs and achieve faster time to value. It offers modern tools to quickly test changes before deployment, and a DevOps Center to manage change and release processes.
Salesforce Shield is a comprehensive security solution that helps businesses protect their sensitive data and stay compliant with ever-changing regulations. It helps to reduce IT costs and monitor unauthorized activity with real-time security policies.
SalesforceIQ Inbox is an AI-powered customer service solution that helps you connect with customers in a whole new way. With SalesforceIQ Inbox, you can close more deals, provide better service, and save time while growing your business.
Service Cloud is a powerful customer service software solution powered by AI, allowing businesses to maximize efficiency, increase ROI, and deliver personalized customer service at scale.
Deliver smarter service with predictive and generative AI.
Service Cloud Voice with Amazon Connect leverages the power of Amazon Connect telephony to give agents, supervisors, and customers a seamless service experience. Before you set up your Voice contact center, review the prerequisites, limitations, and planning resources.
The Signature Success Plan helps you clear a path for innovation and run at peak performance with a go-to advocate, specialized programs, and the fastest support.*
Understand and avail capabilities of the Survey Response Pack license.
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