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Loop Returns

The returns app for Shopify's top brands. Loop improves retention by encouraging your customers to exchange rather than requesting a refund

|Visit loopreturns.com

How much does Loop Returns cost?

When negotiating with Loop Returns, it's important to emphasize your business needs and how their offerings can align with those requirements. Loop provides flexible pricing structures, including a free version for basic features and various paid tiers (Essential from $155/month and Advanced from $340/month) that include additional functionalities. Highlighting your potential transaction volume and the ability to commit to longer contract durations could provide leverage for better pricing.Additionally, since Loop encourages exchanges over refunds, emphasize how that aligns with your customer retention strategies. This aspect of Loop's service can provide a unique selling point that you can leverage in negotiations. Understand the costs associated with your anticipated returns, and present data on your expected return volume to negotiate the best possible rates.
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How does Loop Returns price and package their products?
View pricing on Loop Returns's website
Product: 
Offset
FreePayment TermsMonthly (flexible for Offset plan)Popular FeaturesAll of Loop's best functionality

Negotiating with Loop Returns

Negotiation Tips

Presenting alternatives effectively during negotiations can yield favorable outcomes. By introducing competitors and their pricing, you showcase the tangible option of churn, which can push Loop Returns to provide better terms or pricing. Leveraging this tactic would be vital in emphasizing the uniqueness of your vendor needs and budget restrictions.
By emphasizing your growth and the increasing number of users, you can negotiate for better pricing based on economies of scale. This tactic can be particularly effective in securing more favorable contract terms as the supplier may benefit from the larger user base. Make sure to communicate your expected growth clearly to anchor their pricing accordingly.
If your usage or features have remained steady or decreased, leveraging this to negotiate for a lower price is a practical tactic. By ensuring that the renewal does not come with an unnecessary price increase, you protect your current budget. Making clear expectations around your financial allocations will enhance the potency of this tactic.
You should bring up overage fees in your discussions with Loop Returns. Often, these fees can be negotiated or waived entirely, especially if product usage aligns with initial agreements. Referencing previous contracts and the original terms will provide leverage. Take time to review the current usage to ensure you're asking for feasible reductions.
Requesting the removal of auto-renewal clauses can often yield positive negotiation outcomes. Initially communicating that your finance team requires this adjustment can shift the leverage in your favor, promoting favorable terms without the risk of automatic escalations.

Considerations when buying Loop Returns

OwnershipLoop Returns is privately owned.
Fiscal year endDecember
Best months to buyJanuary, March, July
Payment TermsMonthly, Annual
Upgrades/downgradesYes, Loop Returns offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $100k.

Additional Info

What is Loop Returns?

The returns app for Shopify's top brands. Loop improves retention by encouraging your customers to exchange rather than requesting a refund
Loop Returns's 4 Product
Loop Returns Management: Essential
Cut costs and curate a perfect return experience. Unlimited destinations Automated return policies Carrier rate shopping Workflows
Loop Returns Management: Starter
Save time and streamline your operations. Automated return policies One destination One return policy Store credit
Loop Returns Management: Advanced
Turn your returns into a new revenue stream. Shop Now Instant Exchange Bonus Credit Fraud prevention
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