Genesys

Genesys Cloud CX: CX 1

Focuses on voice-first contact centers with built‑in IVR, predictive routing, analytics, bots, and voice-based AI assistants—ideal for efficient start-up deployment.

Genesys Cloud CX: CX 2

Extends C1 with digital channels, omnichannel routing, in-platform quality and compliance tools, social listening, and deeper AI engagement options.

Genesys Cloud CX: CX 3

Enriches the experience further by adding full Workforce Engagement Management—forecasting, scheduling, performance analytics, and employee performance optimization.

Genesys Cloud CX: CX 4

For omnichannel contact centers that want more AI experience at the best value

Genesys Cloud EX

Standalone, AI-powered employee experience platform—integrating workforce management, quality assurance, performance coaching, and gamification—to drive efficiency, engagement, and smarter collaboration.

Genesys PureEngage

Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience and call center technology to mid-sized and large businesses.

Predictive Web Engagement

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.